Privacy policy

Privacy Policy

This Privacy Policy describes how Tubular ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from gettubular.co (the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the pages and products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files — track actions on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site, including the Meta Pixel (Facebook/Instagram) and Google Analytics tracking tags.
  • Email tracking pixels — used by Klaviyo to record email open rates and click activity for marketing communications you have opted into.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers processed securely via Shopify Payments), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect to:

  • Fulfill orders placed through the Site, including processing payment, arranging shipping, and providing invoices and order confirmations;
  • Communicate with you about your order, account, or customer service inquiries;
  • Screen orders for potential risk or fraud; and
  • Send you marketing communications and promotions when you have opted in to receive them.

We use Device Information to:

  • Help screen for potential risk and fraud (in particular, your IP address);
  • Improve and optimize our Site by generating analytics about how customers browse and interact with it;
  • Assess the success of our marketing and advertising campaigns; and
  • Serve targeted advertisements to you on third-party platforms such as Meta (Facebook/Instagram) and Google based on your browsing behavior.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with the following third-party service providers:

  • Shopify — powers our online store and processes transactions. Learn more: https://www.shopify.com/legal/privacy
  • Shopify Payments — processes credit and debit card transactions securely on our behalf.
  • Klaviyo — provides email marketing services. When you subscribe to our emails, your name and email address are shared with Klaviyo to send you marketing communications. Learn more: https://www.klaviyo.com/legal/privacy-notice
  • Google Analytics — helps us understand how customers use the Site. Learn more: https://policies.google.com/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
  • Meta Pixel (Facebook/Instagram) — used to measure the effectiveness of our advertising and to serve targeted ads. Learn more: https://www.facebook.com/privacy/policy

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

  • Meta (Facebook/Instagram): https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we receive a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to know what personal information we collect about you, to request deletion of that information, and to opt out of the sale of your personal information. We do not sell your personal information.

We process your information to fulfill contracts with you (e.g., to process your order) and to pursue our legitimate business interests as described above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete it. If you have subscribed to our email marketing, we will retain your contact information until you unsubscribe or request deletion.

MINORS

The Site is intended for a general audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@gettubular.co 

Tubular | Los Angeles, CA 90045 United States