Shipping & Returns Policy

Your stoke is our priority. If something's off with your order, reach out at support@gettubular.co and we'll make it right.

Shipping — The Tubular Game

The Tubular Game is available to US addresses only. We're not able to ship the Game internationally at this time.

Free shipping within the contiguous USA (lower 48 states). Orders to Alaska, Hawaii and US territories ship at rates calculated at checkout.

Shipping — Game + Gear Bundles

Bundles ship within the USA only, because every bundle includes the Tubular Game.

Bundle items ship from separate locations, so your game and your gear may arrive in separate parcels and on different days. Gear is made to order — see production times below.

Shipping — Tubular Gear

Tubular Gear ships worldwide. Shipping rates are calculated at checkout and typically range from $5–9.

Gear is made to order. Production normally takes 3–7 business days before the order ships, and shipping transit time is additional.

International duties and customs

International Gear orders are currently shipped using DDP (Delivered Duty Paid) shipping methods, meaning applicable import duties and customs charges are included in the shipping arrangement and should not be collected from you upon delivery.

If a different shipping method is offered or selected, additional duties, taxes or customs fees may apply.

The Tubular Game — Returns

We accept returns on the Tubular Game within 21 days of purchase on unused items in original condition and packaging.

To start a return, email support@gettubular.co with your order number. Once approved, we'll send return instructions. Items returned after 21 days are not eligible for a refund unless covered under warranty.

Please note: A 50% restocking fee applies to items not returned in original condition. Sale items and orders placed with a discount code are not eligible for refunds, though warranty coverage still applies.

The Tubular Game — Warranty

Every Tubular Game comes with a 12-month warranty on all game components. If anything arrives damaged or defective, we'll replace it — no questions asked. Lose a piece along the way? Contact us and we'll do our best to sort you out.

Tubular Gear — Returns

Our apparel and accessories are made to order — each piece is custom-printed just for you. Because of this, we're unable to accept returns or exchanges for size or fit. Please check the size guide carefully before ordering.

If your gear arrives damaged, defective, or misprinted, we'll replace it or refund it — no hassle.

To report an issue: Email support@gettubular.co within 7 days of delivery with your order number and clear photos of the problem. The sooner you reach out, the faster we can fix it.

Gear returns are not accepted for:

Size or fit (please use the size guide before ordering)
Items that have been worn, washed, or altered
Hygiene items (swimwear, socks, underwear) unless defective
Returns requested without prior approval

Lost or Missing Packages

If your order appears lost in transit or hasn't arrived by the estimated delivery date, contact us within 7 days and we'll investigate and resolve it promptly.

Refunds

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are applied to your original payment method within 3–10 business days.

Questions?

We're here to help. Email us at support@gettubular.co and we'll get back to you fast.